Lenstore UK Reviews

Lenstore.co.uk offers competitive prices on contact lenses and vision care products. They provide daily disposable lenses starting from £16.49 for 30 lenses, with the option to use voucher codes for additional discounts. The prices for popular contact lens brands such as ACUVUE range from £17.49 to £25.99, depending on the type and features of the lenses. For example, 1 Day ACUVUE MOIST is priced at £17.49, while ACUVUE OASYS 1 Day for Astigmatism costs £25.99. Customers can enjoy savings with prices significantly lower than typical high street costs, and the convenience of having their lenses delivered directly to their door with next day delivery options available for in-stock items ordered before 11pm. Additionally, Lenstore.co.uk offers big-brand contact lenses for as little as 33p per day, ensuring affordability without compromising on quality.

Lenstore.co.uk distinguishes itself by offering more than just contact lenses; it is committed to being a comprehensive vision care expert. Among the popular products are top-quality contact lenses from renowned brands, and the services extend to free eye tests and contact lens aftercare at Vision Express for customers who purchase prescription lenses. The company ensures customer satisfaction by sending over 90% of orders on the same day they are placed. Additionally, Lenstore.co.uk provides personalized reminders for lens reorders, tailored to each customer's usage patterns. The customer service team includes optical consultants trained by in-house opticians, ready to offer expert advice and assistance. This commitment to eye care and customer service sets Lenstore.co.uk apart in the online retail space.

Lenstore.co.uk accepts a variety of payment methods to accommodate their customers' preferences. Customers can pay using all major debit and credit cards, including Visa, Mastercard, and American Express. Additionally, the option to pay using PayPal and Apple Pay is available, providing further convenience and flexibility. However, it's important to note that the PayPal payment option is not available with the Auto Re-Order service. This range of payment options ensures that customers can choose the method that best suits their needs when purchasing contact lenses and vision care products.

Lenstore.co.uk has a return policy that allows customers to return contact lenses if they are unopened, unused, and in the original condition. These items must be returned within 60 days of dispatch for a refund or exchange. However, solutions, sprays, and eye drops are not returnable if opened, even if they remain in the original unopened packaging. Eye vitamins are returnable if unopened. For returns, UK customers can use the same box they received their items in and return it free of charge using Royal Mail or Evri services. A note with the order number should be included inside the return box to link it to the account. If the original box is not available, orders should be returned in sturdy packaging, and customers should retain their proof of postage slip, as Lenstore.co.uk is not responsible for any packages lost or damaged in transit. The refund process typically takes 2-5 working days after the return is processed, and refunds are issued to the original payment method used for the order. For international shipping, customers should contact Lenstore.co.uk's Customer Service for further information.